Privacy Policy

We collect information that helps us provide, improve, and protect Lightgate. The categories below describe what we may collect, depending on how you use our site and services.

• Account data: name, email address, and basic profile details you provide.
• Usage and interactions: pages viewed, feature interactions, session timing, and general engagement metrics.
• Device and technical data: IP address, device identifiers, browser type, operating system, and approximate location (derived from IP).
• Communications: messages you send to support, feedback, and attachments you choose to provide.
• Payment processing data: handled by our payment provider. We do not store full card details; we may store billing metadata and transaction references.

We use information for the following purposes:

• Service delivery: create and maintain accounts, provide requested features, and process transactions.
• Personalization: tailor content and recommendations based on your interactions.
• Analytics and improvement: understand usage to improve performance, accessibility, and overall experience.
• Security and fraud prevention: protect accounts, detect suspicious activity, and enforce platform integrity.
• Legal compliance: meet obligations under applicable laws and respond to lawful requests.

Where required, we process personal data based on your consent, performance of a contract, legitimate interests (such as security), and/or compliance with legal obligations.

Cookies are small files stored on your device. We use essential cookies required for core functionality and, if you consent, analytics cookies to understand how the site is used.

• Essential cookies: necessary for security, load balancing, and basic site operations.
• Analytics cookies: help us measure usage patterns and improve site quality.

You can manage preferences via our cookie banner or by adjusting your browser settings. Disabling certain cookies may affect site functionality.

Depending on your location, you may have rights under GDPR, CCPA/CPRA, and other laws. These may include the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion (subject to legal exceptions).
• Request portability of certain data.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

To exercise rights, contact us using the details below. We may request verification to protect your account and information.

We use administrative, technical, and organizational measures designed to protect personal data. This can include access controls, encryption in transit, monitoring, and least-privilege practices.

No method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us as soon as possible.

We retain personal data only as long as needed for the purposes described in this policy, including to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods depend on data type, context of collection, and legal requirements. When data is no longer needed, we take steps to delete, anonymize, or securely archive it.

Lightgate is not intended for children under 13 (or under the minimum age required in your jurisdiction). We do not knowingly collect personal data from children.

If you believe a child has provided personal data, please contact us so we can take appropriate action.

Email: [email protected] • Phone: +1 (415) 555-0137